SanMark Learning LLP (hereafter referred to as the “company”, “SanMark Learning”, “we”, “us”, and “our”) provides www.sanmarklearning.com. We encourage prospective clients to read SanMark Learning's terms and conditions, prior to any purchases.
1. Prices:
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All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and the training industry.
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The published prices exclude GST. Clients and Companies must pay SanMark Learning any GST that is chargeable on services that are provided; SanMark Learning will list the correct GST amount on the invoice - as required by statute.
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All quotations exclude GST. If the corresponding purchase is pursued, as required by statute, GST will be applied at the point of purchase and featured within the sales invoice.
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The published prices do not include any travel, accommodation or living expenses which the client may incur in attending unless specifically mentioned on the Booking Form.
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GST is payable regardless of the Client’s country of origin; the point of supply for GST purposes is the location of the course. For E-learning courses, GST will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption.
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If a third-party vendor, certification body, or service provider alters their examination fee or material cost, SanMark Learning reserves the right to adjust the relevant training course prices to reflect such alterations.
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Training event prices listed on correspondence, brochures, leaflets, and materials belonging to SanMark Learning are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.
2. Payments:
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The course fee(s), including GST, are payable in full immediately upon receipt of the invoice.
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Without prejudice or distortion to alternative rights listed, SanMark Learning will impose a late payment charge of 8% over the RBI base rate. Payments can be made by major credit and debit cards, including American Express, inclusive of credit card charges.
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Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full Invoice amount, and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses is required immediately upon confirmation before the commencement of the first course.
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All administration fees for cancellations are payable immediately upon receipt of the invoice. The Terms of this agreement override any other terms of business or purchase conditions put forward by the client.
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Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, American Express, Bank transfer, the Client will adhere to SanMark Learning’s terms and conditions, irrespective of a booking form having been signed.
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All payments shall be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If a customer is compelled to make any such deduction, it will pay to the receiving party, SanMark Learning such additional amounts as are necessary to ensure receipt of the full amount which that party would have received but for the deduction.
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All payments must be received, regardless of payment terms, prior to an examination being issued or delivered by the company.
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It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.
3. Cancellations:
Cancellations made by SanMark Learning
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The SanMark Learning reserves the right to cancel, move, and reschedule a training event or course due to circumstances that are beyond The SanMark Learning’s control, such as trainer illness or low attendance. Reasonable efforts will be made to contact and notify clients of any alterations to their training event or course. If a training event is canceled, SanMark Learning will either re-allocate clients on to future training events with the client’s consent, offer virtual training events, or elearning training.
Client Cancellations
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Except for instances provided under Clause 3, “Cancellations made by SanMark Learning”, the following cancellation fees will be imposed on all bookings, dependent on the number of days notice provided to SanMark Learning. If you need to make a cancellation, please notify SanMark Learning in writing or via email.
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All cancellation and rescheduling fees are due immediately via debit or credit card.
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All cancellations made between 0-30 days prior to the course start date, are subject to a 100% cancellation fee, based upon the full course fee (+ GST), which must be paid in full upon cancellation.
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All cancellations that are made between 31-40 days prior to the course start date, are subject to a 75% cancellation fee, based upon the full course fee (+ GST), which must be paid in full upon
4. Refunds:
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When a refund is issued to the Client by SanMark Learning, the refund may take up to a maximum of 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.
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SanMark Learning will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions
5. Course Materials:
If for any reason (including but not limited to transit delays beyond the control of SanMark Learning) courseware does not arrive on time for the course we will commit to replacing it at the earliest opportunity and make best endeavors to make temporary materials accessible, as required, to continue the learning programme. Refunds will not be granted for transit-related delays beyond the control of SanMark Learning.